Policies

Return & Refund Policy

Last updated: 23/11/2025

At MudBuddy, we want you to feel confident when shopping with us. Our products are backed by a 60-Day Money Back Guarantee and a 2-Year Warranty to give you complete peace of mind.

🔄 60-Day Money Back Guarantee

If you're not completely satisfied with your purchase, you can return it within 60 days of delivery for a full refund.

Eligibility:
✔ Product must be in good condition (normal testing/inspection use is fine)
✔ All accessories included
✔ Proof of purchase required

Process:

Email us at support@mudbuddy.com.au with your order number.
We’ll provide return instructions and a return address.
Once the item is received and inspected, we’ll issue your refund to your original payment method.

Return shipping for change-of-mind returns may be at the customer’s cost.

🛠 2-Year Warranty

All products from MudBuddy are covered by a 2-year manufacturing warranty.

This warranty covers:

Manufacturing defects
Faulty materials
Stitching failures
Structural issues unrelated to misuse or normal wear and tear

This warranty does not cover:

Damage caused by incorrect installation
Damage caused by pets chewing or intentionally scratching beyond normal use
Accidental damage, misuse, or neglect
Normal wear and tear

How to claim:

Contact us at support@mudbuddy.com.au with photos/videos of the issue
Provide your order number and a brief description
Our team will assess and provide a repair, replacement, or refund depending on the issue

📦 Incorrect or Faulty Items on Arrival

If you receive an incorrect, damaged, or faulty product on arrival, let us know within 30 days.
We will arrange a free replacement or refund, including return shipping where required.

🚚 Return Shipping Costs

Change of mind: Customer pays return shipping
Faulty, damaged, or incorrect items: We cover return shipping or provide a replacement without requiring the item back (depending on the case)

Shipping Policy

Last updated: 23/11/2025

At MudBuddy, we aim to get your orders packed, shipped, and delivered as quickly as possible. Please read the details below to understand how our processing and shipping timelines work.

🚚 Processing Times

All orders are processed within 1–4 business days.

During peak periods (sales, holidays), processing times may be slightly longer, but we always work to ship orders as fast as possible.

You will receive a confirmation email once your order is placed and another email with tracking once it has been dispatched.

📦 Shipping Times

Delivery within Australia typically takes:

📬 3–7 business days after dispatch

Your parcel’s actual delivery time may vary depending on your location, courier performance, weather conditions, and public holidays.

All orders come with tracking, which will be emailed to you automatically once the order ships.

🗺️ Where We Ship

We currently ship to:
🇦🇺 All states and territories within Australia

If you would like international shipping, please contact us and we’ll do our best to assist.

🕒 Delays & Exceptions

While rare, shipping delays can occur due to:

Weather events
Courier disruptions
High-volume periods
Remote or rural location delivery times

MudBuddy is not responsible for delays caused by the courier, but we will always help track and resolve any issues.

📮 Incorrect Addresses

Please double-check your shipping address at checkout.

If the address provided is incomplete or incorrect:

The parcel may be returned to us
You may be responsible for reshipping costs

📦 Lost, Missing, or Stolen Packages

If your parcel shows as "delivered" but you cannot locate it:

Please check with neighbours, reception, or safe drop locations
Contact the courier directly
Contact our support team

We will assist in filing an investigation with the courier.
Replacements may be offered at our discretion once the investigation is complete.

💬 How to Contact Us

For all returns, refunds, and warranty claims, please contact:
📧 support@mudbuddy.com.au